HPE Complete Care Service Data sheet
■Service overview
●HPE Complete Care Service is the company's most comprehensive support solution tailored to meet a broad range of support requirements. It provides edge-to-cloud service coverage at an environment level, including multi-vendor environments, ranging from basic to business critical, and can scale to any size based on the Customer need.
●HPE Complete Care Service provides Customers with a single point of contact for all their support needs. The service is delivered under the governance of an assigned HPE account team that is familiar with the Customer's IT environment. The goal of the assigned account team is to work with the Customer as a trusted partner and help the Customer achieve their overall business objectives. A mutually agreed upon statement of work (SOW) details the precise combination of reactive and proactive support features to be provided under HPE Complete Care Service based upon Customers' requirements.
●IT environments are becoming increasingly diverse, combining low-cost virtualized and bladed technology deployed alongside more traditional high-end products—each of which can have very different support needs. Customers can use HPE Complete Care Service to complement their organization’s own skills and capabilities. They can mix and match any of the support offerings from HPE with different elements of their IT solution or data center based on the role and importance of the particular products.
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Datasheet |
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Please see the document for details |
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English Chinese Chinese and English Japanese |
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2024/7/3 |
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Rev. 11 |
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a00117208ENW |
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381 KB |
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