EquipmentCloud INTUITIVE, TIME-SAVING, AGILE: Cloud-based customer portal for project communication USE CASE
●EquipmentCloud® – THE ALL-ROUNDER FOR CUSTOMER & PROJECT COMMUNICATION：
■Through document management (eDocs), master data management (EquipmentHub) including journal and the OpenIssues app for the orchestration of open tasks, a great number of existing Excel forms have already been replaced and bundled in one place - the customer portal. This has improved communication with end customers substantially. The availability of information and important documentation was now possible at any time and worldwide.
■Thanks to the Workflows App, which can be used for process optimization and milestone planning of projects with integrated digital checklists, all internal and external participants always stay up to date, tasks can be assigned and processed step by step.
■A dashboard with dynamic widgets additionally improves the usability of the customer portal. Changes to documents, open tasks or direct links to master data and upcoming deadlines of the more than 1000 integrated instances are visible immediately.
■Automatic notifications via e-mail by subscribing or assigning responsible persons, enable project managers (commissioning engineers or technicians) to always stay up to date and take action if needed.
■Stefan Huber, Head of Project Management, and initiator of the ,Project Cockpit“ at RAMPF, considers the Equipment Cloud® to be an all-round tool and has set himself the medium-term goal of handling 99% of project communication via the cloud solution. The high level of acceptance among colleagues due to the step-by-step rollout and testing of new applications was given from the very beginning. The entire team benefits from cross-functional time saving and in-creased efficiency thanks to the customer portal.
■Additionally, the web-based customer portal provides end customers a central point of contact that can be accessed flexibly and barrier-free via various mobile devices. With Kontron AIS as a system partner and EquipmentCloud® as a platform, the basis for digital customer service has thus been created.
|
|
|
|
|
|
|
Solutions |
|
|
|
|
Please see the document for details |
|
|
|
|
|
|
|
|
|
|
|
English Chinese Chinese and English Japanese |
|
|
2022/2/22 |
|
|
|
|
|
|
|
|
5.8 MB |
- +1 Like
- Add to Favorites
Recommend
All reproduced articles on this site are for the purpose of conveying more information and clearly indicate the source. If media or individuals who do not want to be reproduced can contact us, which will be deleted.
Integrated Circuits
Discrete Components
Connectors & Structural Components
Assembly UnitModules & Accessories
Power Supplies & Power Modules
Electronic Materials
Instrumentation & Test Kit
Electrical Tools & Materials
Mechatronics
Processing & Customization
