CHALLENGE

 A multitude of customer-speciﬁc

adaptations (branding)

 Structuring and establishing project

hierarchies

 Seamless migration of the existing

portal solution

SOLUTION

 Customer portal for communication &

documentation of projects

 Automated document integration via

an integrated interface (API)

RESULT

 99% of project communication takes

place via the cloud solution

 Cross-functional time saving &

increased eciency

 Improved customer service

INTUITIVE, TIME-SAVING, AGILE:

Cloud-based customer portal for project communication

USE CASE

IIOT-PLATFORM



The company RAMPF Production Systems is a leading international supplier of customized dispensing systems and

supplies industrial customers worldwide with its innovative systems. Eective, location- independent customer com-

munication and long-term customer satisfaction are of great importance here. To further guarantee this, the existing

solution for customer communication was supposed to be replaced by a modern customer portal.

Data security, ecient project communication and the potential for agile development to allow innovations for global

customer service were central aspects in the selection of the appropriate solution.

With the cloud-based customer portal „Project Cockpit“, Kontron AIS has developed an intuitive, tailor-made customer

solution and created a signiﬁcant competitive advantage for RAMPF.

With the EquipmentCloud®, not only do we

provide better customer service worldwide,

but we have already been able to eliminate

over half of the Excel lists, thus reducing the

internal time required for it considerably.

Stefan Huber,

Director Project Management,

RAMPF Production Systems GmbH & Co. KG



INCREASING CUSTOMER SATISFACTION WHILE STREAMLINING INTERNAL PROCESSES

The challenging aspects of the project were twofold. On the one hand, the focus was on the customer and his needs.

How can communication be better organized in the client‘s direction? How can he contact RAMPF at any time and from

anywhere? How can customer service be expanded to guarantee high customer satisfaction in the long term?

On the other hand, the new solution was supposed to optimize internal processes signiﬁcantly: channel relevant and

up-to-date project and equipment information to the customer, obtain customer feedback, and streamline internal

workﬂows. The following functional areas were involved - from documentation and internal administration to project

management and customerservice – and were given access to processes, documentation, and master data in a central

place.

To solve these problems, RAMPF opted for the EquipmentCloud® digital service solution from Kontron AIS. The cloud-

based customer platform was intended to sustainable improve customer communication and serve as an interface for

project management. The interactive applications of the platform, which were tailored to mechanical engineering and

allowed an immediate start, were a crucial part of reaching that goal.

RAMPF Production Systems GmbH & Co. KG

Location: Zimmern ob Rottweil

Project:

Implementation of customer portal for project

management of compact and high-precision

dispensing systems

Platform:

EquipmentCloud®, Oracle Cloud Infrastructure (OCI)

Kontron AIS services:

Introductory Workshop, Service & Support,

Agile Product Development

RAMPF Production Systems, located in Zimmern o. R., is a

leading international supplier of innovative systems for

the processing of one-, two- and multi-component reac-

tive plastic systems. In addition to the core competence of

mixing and dispensing technology, project-speciﬁc auto-

mation concepts with integrated parts transport and

thermal treatment, assembling and joining technologies

as well as logistical and quality assurance solutions are

oered. Both the integration of surface activation pro-

cesses and testing and measurement technology to se-

cure the production processes are part of the

customer-speciﬁc solutions. Prototypes and small series

are produced for customers in the application technology

center. With this wide range of competencies RAMPF

Production Systems is able to oer its customers com-

prehensive solutions for their production processes.

Please ﬁnd more information at:

www.rampf-group.com

USE CASE // www.kontron.com

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