AS Hunt Groups & UCD Powerful Groups Services To Better Manage Incoming Call Traffic Data Sheet

2024-11-28
●Most organizations use some form of shared call answering to manage high volumes of incoming calls or peak calling periods. Ribbon Communications’ Application Server provides multiple options to improve a caller’s experience and control how calls are queued and presented to available staff. The Ribbon Application Server makes it easy to deploy an array of Hunting and UCD services as well as integrate 3rd party contact center services to make staff more productive and give managers better control over the customer experience.

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2022/4/26

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