Customer Success Story: UDlive

PublishTime：2022-10-21

●About UDlive
■UDlive develops environmental sensor technology enabling digital transformation, compliance, increased efficiency, and reduced costs in a variety of industries - the water industry being their biggest market. Currently, UDlive’s works primarily in the UK, and is expanding overseas.
●The Challenge
■UDlive began working with the local water authority on underground sewer monitoring for multiple counties in the UK. When levels rise, this causes the risk of raw sewage overflow into the freshwaters, causing beach access closure. With over 400,000 sewer spillages in 2021 in the UK alone, it has become a sizable environmental issue.
■UDlive was tasked with optimizing the aging sewer networks by updating the current system to reliably monitor sewer levels, flows, and blockages, which can cause overflow, whereby causing a serious health threat. The monitors that need replacing are located under heavy metal access lid covers, or manholes. External antennas were not an option because they caused technical problems due to environmental exposure.
■Being underground in damp conditions created a challenging environment. Only sparse weak signals were being received. UDlive felt the pressure as they had a deadline to perform a pilot test for the water authority, working up to full scale live deployment date.
■“We were having difficulties with poor antenna signal quality. We reached out to a few different companies and Taoglas gave us by far the most technical and customer support of anyone we talked to,” said Phil Bennett, UDlive Technical Director
●The Solution
■Familiarity with Taoglas’ reputation of being a manufacturer of quality products, UDlive and their distribution partner, EBV, reached out to Taoglas. The experienced Taoglas engineers suggested a variety of standard antennas to use that were already tested in similar conditions.
■“Because of Taoglas’ vast experience in various markets, particularly at poor coverage in challenging environments, Taoglas was able to quickly suggest a product and provide us with a quick solution,” said Phil.
■“Also getting access to knowledgeable people is paramount, especially in the time crunch we were in. Engineers, salespeople and customer service were willing to follow things up and engage so that we had the right solution with the right product.”
■The GSA8845, an off-the-shelf standard product was chosen, along with custom cabling. A silicone boot, was used to insure product reliability for the damp environment.
■“Whenever we asked about delivery dates or other production information, we always get that information very quickly and it’s that’s not always the case with a lot of our suppliers. Taoglas have been very responsive to us. It’s been very good.” - Craig Barclay, EBV

Brand of Product：	Taoglas
Part#：	GSA8845 More Part#
Product Category：	Wideband 5G/4G I-Bar Adhesive Antenna More
Application：	More
Data Type：	Case Study More
Safety & Environment Standards：	More
Operating Temperature：	Please see the document for details
Qualification Grade：	More
Qualification Approval：	More
Package：
Language：	English Chinese Chinese and English Japanese
Date of Creation：	2022/10/13
Version Number：
Data Encoding：
Data Size：	367 KB

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