5000 series gateways LifeCycle Letter

2022-05-18
●ProSoft Technology appreciates your investment in our products and as a valued customer, part of our commitment to you is to inform you of changes to the status of mature products.
●As our products age, ProSoft Technology works to maintain them as long as possible and provide you with enough advance notification to allow you to make business decisions regarding your migration strategy.
●As part of our lifecycle support, all our products follow the same 4 life-cycle phases –Active, Active Mature, Limited Availability, and Discontinued. Throughout this progression, we try to provide you with options to help you manage the issues that arise with aging products.
●PRODUCT LIFECYCLE STAGE:
■ACTIVE: Current, in-stock product. Fully supported.
■ACTIVE MATURE: Current, in stock product. Fully supported. A newer product or family exists. (Optional Stage)
■LIMITED AVAILABILITY: Low inventory, Fully Supported. Product will migrate to DISCONTINUED soon.
■DISCONTINUED: Not available. Warranty replacements and repair services may be available.
●At this time, the following 5000 series gateways that communicate using Modbus as one of the protocols are currently in LIMITED AVAILABILITY. We expect to maintain the product in this status at least through the end of 2022, based on our current supply of obsolete components used in these modules. The module will then transition to a DISCONTINUED status. We will support the full three year warranty period for products purchased before the DISCONTINUE state.

ProSoft Technology

5000 series50005102-MBS3-MBM5102-MCM4-DFCM45127-MCM-HART

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gateways

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PCN/EOL

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March 16, 2022

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