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© 2017-2018 Toshiba Electronic Devices & Storage Corporation
Quality Guidelines
Ver. 3
December 2018
© 2017-2018 Toshiba Electronic Devices & Storage Corporation
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© 2017-2018 Toshiba Electronic Devices & Storage Corporation
Table of Contents
Chapter 1 Quality Policy and Activity
Chapter 2 Quality Integration
1. Quality Assurance System
1-1. Quality Assurance Organization
1-2. Quality Assurance Procedure
2. Quality and Reliability in Product Development and Design Changes
2-1. Planning
2-2. Development Design
2-3. Trial Production
2-4. DR/AT System
2-5. Change Control
3. Control of Parts, Materials and Subcontracting
3-1. Parts and Materials
3-2. Subcontracting
4. Manufacturing Process Control
4-1. Facilities
4-2. Working Environment
4-3. Process Control
5. Identification and Traceability
5-1. Processes
5-2. Products
6. Action at the Time of Failure
7. Statistical Process Control
8. Product Shipment Quality Assurance
9. Certificate of Inspection
10. Logistic Quality Management System
10-1. Package Management
10-2. Logistic Quality Improvement
Chapter 3 Common Support Systems
1. Education and Training
2. Document Control
2-1. Standardization System
2-2. Document Control System
3. Measurement Control
4. Internal Quality Audit
5. Customer Support
5-1. Customer Quality Support
5-2. Customer Support on Failures
6. ISO9001/IATF16949 Certification Information
Chapter 4 Environmental Activities
1. Environmental Quality of Products
2. Environmental Considerations for Design, Development and
Process Changes
3. Green Procurement
4. Verification Systems
5. Product Environmental Information Database Creation