3-Year Warranty | Planar UltraRes, Planar QE Series, Planar EPX Series, Planar EP Series
Document No.: 005-0092-00A
Date: January 1, 2019
Page | 1
Important Notice - These terms and conditions directly affect your rights, obligations and remedies as an end
user of products from Leyard and Planar, A Leyard Company. As used here, ‘‘end user’’ means use of the
products for your personal use only and excludes resale, rental, lease or transfer of any kind. Please read and
understand your rights. Use of the Leyard and Planar product will be considered acceptance of this warranty and
acceptance of the end user license terms for any included software.
The Planar
®
UltraRes™ Series, Planar
®
QE Seri es , Planar
®
EPX Series, Planar
®
EP Ser ies (the “Products”)
feature a 3-year limited hardware warranty as set forth below. This warranty period begins on the date of Leyard
and Planar’s initial shipment of the Product.
Eligibility
The Planar UltraRes Series, Planar QE Series , Planar EPX Series , Planar EP Series 3-Year Warranty covers
Products purchased from a Leyard and Planar dealer or distributor, is valid only for the first end user purchaser
and excludes resale, rental, lease or transfer of any kind by the end user. You may be required to provide
evidence of proof of purchase. It does not cover any accessories that may be provided with the Products, or
offered separately, including but not limited to cables and any other peripherals. (Accessories are warranted for
90 days after Leyard and Planar’s initial shipment; see the Accessory Warranty at www.planar.com/support
).
Limi t ed Hardware Warran ty
Leyard and Planar warrant the Products to be free from defects in material and workmanship during the
warranty period noted above. If, in Le yard and P lan ar ’s determination, a Produc t p r oves to be defec ti ve in
mat erial or workmanship during the war ranty period, Leyard and Planar will, at its sole option, either (1) repair
the Product or replace it with a similar new or refurbished Product per one of the options below, or (2) in the
event that replacement or repair for the Product is not commercially feasible, refund a pro rata share of the then
current MSRP of the Product (or a similar product, if the Product is no longer available) as determined by the
amount of time remaining in the warranty period. MSRP is defined as the most recent Product price listed on
Leyard and Planar’s price list.
Replacemen t Guidel ines
Upon discovering a problem with the Product, contact Leyard and Planar Technical Support via email or phone.
• B y e mail: ts@planar.com (In North America) or emeats@planar.com
(Outside North America)
• By phone: +1 866 752 6271 (In North America) or +33 5 63 78 38 10 (Outside North America)
You must have the model number, serial number and original proof-of-purchase available. Leyard and Planar’s
Technical Support staff will attempt to correct any minor issues that might be causing the problem via phone or
email. If this fails to resolve the problem, a return material authorization (RMA) number will be issued. Leyard
and Planar will ship the replacement part or Product via ground shipping (or the least expensive shipping
method). Customer is responsible for excess charges for any other method of shipping requested.
Upon receipt of the replacement part or Product, customer should inspect the packaging and materials for
shipping damage. Report all damage immediately to the carrier and/or a Leyard and Planar Service
Representative.
Customer will have 14 days from the date of receipt of the Advance Replacement part or Product to return the
defective part or Product to the authorized return facility. If Product is not returned within this time, Leyard and
Planar will invoice customer and customer will pay the current market price of the replacement part or Product
3-YEAR LIMITED WARRANTY
Planar UltraRes Series, Planar QE Series,
Planar EPX Series, Planar EP Series
3-Year Warranty | Planar UltraRes, Planar QE Series, Planar EPX Series, Planar EP Series
Document No.: 005-0092-00A
Date: January 1, 2019
Page | 2
within 30 days from the invoice date. Leyard and Planar reserves the right to refuse warranty service for a past
due account. Cus tomer will :
A. Return the defective part or Product in the box in which the Advance Replacement part or Product was
shipped. LCDs must be shipped on a pallet in a vertical position.
B. Return only the defective part or Product. Leyard and Planar will not be responsible for returning or
replacing any Accessories or other items returned with the defective Product.
C. Return the part to the repair location specified by the Leyard and Planar Service Representative. Clearly
mark the RMA number on the shipping box. Verify that the RMA number on the shipping box matches
the RMA number for the defective part being returned.
D. Customer is responsible for all return shipping charges, including but not limited to freight charges,
taxes, duties and insurance.
Warranty Exclusions
This Standard Limited Warranty does not include or is limited by the following:
1. Product not purc has e d fr om Leyard and Planar or an authorized Leyard and Planar distributor or dealer.
2. Shipment delivery time and availability may vary based on origin and destination. Leyard and Planar is
unable to deliver to PO Box and APO/F PO Box addresses .
3. Product on which the serial number has been defaced, modified or removed.
4. Product that has been resold, transferred, rented, leased, lost, stolen or discarded.
5. Rental costs for temporary replacement products.
6. Any third party software or accessory malfunction.
7. Labor or travel costs for installation, set-up, repair, adjustment to display settings, removal, reinstallation
or other services.
8. Bright or dark sub pixels that are characteristic of LCD technology and are within Leyard and Planar’s
manufacturing specifications.
9. Damage, deterioration or malfunction resulting from:
a. Accident, abuse, misuse, neglect, improper ventilation & cooling, adverse environment (e.g., dust),
fire, water, lightning or other acts of nature, smoke exposure (cigarette or otherwise), unauthorized
Product modification (including use of an unauthorized mount), or failure to follow instructions
supplied with the Produc t.
b. Repair or attempted repair by anyone not authorized by Leyard and Planar.
c. Any damage to the Product during or due to shipment.
d. Any damage during the installation, removal, disassembly and reassembly of the Product by
customer.
e. Causes external to the Product, such as electric power fluctuations or failure.
f. Use of supplies or parts not meeting Leyard and Planar's specifications.
g. Normal wear and tear.
h. Operating the display outside the suggested normal usage conditions stated in the User Guide.
i. Customer-caused defects, including but not limited to scratched, cracked, defaced or altered
plastics or glass.
j. Any damage or dissatisfaction associated with latent images, “burn-in” or any other damage
determined by Leyard and Planar to be the result of customer use patterns.
k. Failure to follow maintenance procedures as outlined in the Product’s User Guide where a schedule
is specified for regular maintenance or cleaning of the Product.