VIAVI Solutions
Brochure
VIAVI Care
Support Plans
Ensure all days are productive days
Purchase a service plan with your test equipment to budget your service cost for up to 5 years with the lowest
total cost of ownership possible. Make costs predictable and lessen your administrative burden! Plans can often be
capitalized upfront with good ROI because they cost up to 65% less than reactive la carte purchases. Gain peace-
of-mind knowing that your equipment is up-to-date and working at its best—and that your technicians know how
to use their applications effectively.
How much is your time worth when there are always too many problems to solve? We help your team
maximize productivity with support and maintenance services! Great service is a critical part of
your VIAVI experience. Care Support Plans provide priority service at a low, fixed cost with exclusive
benefits. We:
y Maintain your equipment for peak performance and accuracy with calibration and repair.
y Facilitate learning with training and priority technical application support.
y Maximize your time with priority service, fast turnarounds, express loaners and replacement
of worn out batteries, bags and accessories.
Maintenance at a Low,
Predictable Cost
Maximum Staff
Productivity
Accurate Measurements
with Calibration
VIAVI Care Support Plans
Experience the VIAVI Difference:
VIAVI returns your product working like it did when it came off the factory line but with added maintenance and
enhancements that will extend the product life. All Engineering Change Notices (ECNs) and software/firmware will
be upgraded to approved levels. Factors that need calibration can be adjusted to ensure accurate measurements.
On-Demand Training and Application Support: Make the most of your product’s capabilities and
your time from the start.
y Learn quickly at your own pace with our library of self-paced product training modules exclusively available
to Support plan customers. Includes quiz to test user comprehension of training content and certificate
of completion.
y Priority Access to Technical Application Support with the ability to remote control your product for in-field
guidance.
Rapid Repairs: High Quality Services with a Guaranteed Turnaround Time
Feature VIAVI Support Plan Repairs 3rd Party Repairs
Rapid 5 day or less turnaround
(exclusive to support plan customers)
Often shipped to VIAVI
Problem verification and analysis
Repair/Replacement Authentic VIAVI parts
3rd party assemblies
and materials
Product updates and HW engineering changes
Fiber connectors cleaned/polished
Additional charge
Pigtail replacement
Additional charge and risk
of damage
Performance verification
Full performance verification with
VIAVI factory test stands
Manual product testing/
verification to what specification?
New calibration label and report when performed
as part of repair process
?
Unit software configuration preserved/loaded (SW
options, templates/profile and StrataSync updates)
TL 9000 certified repair centers and process
?
Standard VIAVI Care Support Plans Summary
Plan Objective
Technical
Assistance
Factory
Repair
Priority
Service
Self-paced
Training
5 Year Battery
and Bag
Coverage
Factory
Calibration
Accessory
Coverage
Express
Loaner
Manufacturer
Warranty
Repair/
Manufacturer
Defects
Standard Plus
BronzeCare
Technician
Efficiency
Premium
SilverCare
Maintenance &
Measurement
Accuracy
Premium
*
MaxCare
High
Availability
Premium
*
*5-year plans only