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Electric Investor Owned Utility
Keeping a tab on customers’ C&I meters is critical to a utility’s success. The process is usually time consuming and
labor intensive, providing limited visibility into revenue. To overcome these issues, a large utility deployed cellular
gateways, but was frustrated by months of failures and lack of support from the gateway provider. The utility
turned to Digi, who developed a customized solution including a high-speed cellular gateway, plug-in power for
multiple voltages, backup battery, Ethernet switch and weather-proof enclosure.
Utilities and meter shops simply do not have the time or resources to develop custom solutions. By working with
Digi, the utility now has a complete solution in one neat package. Installation is simple – all parameters are pre-
configured so that the solution works out of the box.
CHALLENGE DIGI SOLUTION
DIGI UTILITY SOLUTIONS
CUSTOMER STORY
“Under the glass” cellular-enabled meters can’t be
moved to improve reception
Digi TransPort routers oer several mounting and antenna options.
Meter shops must support a mix of new and
legacy equipment with diverse protocols and
physical interfaces
Digi cellular routers have Ethernet and serial ports, proven compatibility
with common MDM systems and support for DNP and Modbus.
No way to confirm proper communication
between a meter and router
Digi TransPort can be pre-configured to double check communication
and green light the installation.
Complicated installations require training and
documentation
Pre-assembled weatherproof Utility Communication Hub simplifies
installation.
Expensive and complicated to support a piecemeal
solution with product from many vendors
Digi oers a single source for all warranty and support concerning the
Utility Communication Hub.