PCA Electronics, Inc.
Quality Manual
Rev. G
Page 1 of 20
PCA ELECTRONICS, INC.
Quality Manual
Conforms to ISO 9001:2015
(c) 2018 PCA Electronics, Inc.; all rights reserved. This document may contain proprietary information and may only be
released to third parties with approval of management. Document is uncontrolled unless otherwise marked; uncontrolled
documents are not subject to update notification.
PCA Electronics, Inc.
Quality Manual
Rev. G
Page 1 of 20
TABLE OF CONTENTS
0.0 Revision History and Approval ................................................................................................................ 3
1.0 Welcome to PCA Electronics, Inc. ........................................................................................................... 4
2.0 About The PCA Quality Manual ............................................................................................................... 4
3.0 Terms and Definitions ............................................................................................................................. 4
4.0 The Scope and Context of the PCA QMS ................................................................................................ 5
4.1 Determining Our Strategic Direction .................................................................................................... 5
4.2 Scope of the Management System ...................................................................................................... 5
4.2.1 Scope Statement ......................................................................................................................... 5
4.2.2 Facilities Within the Scope ........................................................................................................... 5
4.2.3 Permissible Exclusions ................................................................................................................ 5
4.2.4 Scope of the Quality Manual ........................................................................................................ 6
5.0 Quality Policy .......................................................................................................................................... 6
6.0 Management System Processes ............................................................................................................. 6
6.1 Process Identification .......................................................................................................................... 6
6.2 Process Controls & Objectives ............................................................................................................ 7
6.3 Outsourced Processes ........................................................................................................................ 8
7.0 Documentation & Records ...................................................................................................................... 8
7.1 General ............................................................................................................................................... 8
7.2 Control of Documents.......................................................................................................................... 8
7.3 Control of Records .............................................................................................................................. 8
8.0 Management & Leadership ..................................................................................................................... 9
8.1 Management Leadership and Commitment ......................................................................................... 9
8.2 Customer Focus .................................................................................................................................. 9
8.3 Quality Policy ...................................................................................................................................... 9
8.4 Organizational Roles Responsibilities & Authorities ........................................................................... 10
8.5 Internal Communication .................................................................................................................... 10
8.6 Change Management ........................................................................................................................ 10
8.7 Risks and Opportunities .................................................................................................................... 10
8.8 Management Review......................................................................................................................... 11
9.0 Resources ............................................................................................................................................ 11
9.1 Provision of Resources ..................................................................................................................... 11
9.2 Human Resources ............................................................................................................................ 11
9.3 Infrastructure ..................................................................................................................................... 12
9.4 Work Environment............................................................................................................................. 12
9.5 Organizational Knowledge ................................................................................................................. 12
10.0 Operation .............................................................................................................................................. 13
10.1 Operational Planning and Control ...................................................................................................... 13
10.2 Customer-Related Activities .............................................................................................................. 13
10.3 Customer Communication ................................................................................................................. 13
10.4 Design and Development .................................................................................................................. 14
10.5 Purchasing ........................................................................................................................................ 14
10.6 Provision of services ......................................................................................................................... 14
10.6.1 Control of Provision of services .................................................................................................. 14
10.6.2 Identification and Traceability .................................................................................................... 15
10.6.3 Property Belonging to Third Parties ........................................................................................... 15
10.6.4 Preservation .............................................................................................................................. 15
10.6.5 Post-Delivery Activities .............................................................................................................. 15
10.6.6 Process Change Control ............................................................................................................ 15
10.6.7 Measurement and Release of products ...................................................................................... 16
10.6.8 Control of Nonconforming Outputs ............................................................................................. 16
11.0 Improvement ......................................................................................................................................... 16