Comtrol’s Lodging Link enhances guest experience at historic lodge
Agilysys is a leading provider of innovative information technology
and hospitality software solutions, including property management,
condominium, golf course, spa, point-of-sale, and sales and
catering management applications.
With the Visual One Property Management System by Agilysys, the
company has been successful in providing real-time information exchanges,
using the same database between the front office and the sales office. This
complete, customized integration has allowed Agilysys to build an extensive
client list of some of the most renowned hotels, resorts and conference
centers around the world.
Additionally, the tailored technology solutions provided by Agilysys –
including hardware, software and services – allow hospitality customers to efficiently manage their IT needs. Hoteliers rely on the
Visual One Property Management System to seamlessly integrate with legacy and new technologies, and provide upgrades to
meet their ongoing demands as new technologies emerge. Therein lies the strength of Comtrol®, to act as the middleware between
the Visual One PMS and many of the disparate systems that allow hoteliers to provide the most complete hotel guest experience
possible.
A world leader in connectivity, Comtrol has developed an extensive inventory of pre-packaged interfaces for guest service systems
in the hospitality industry, including PBX, voice mail, call accounting, in-room Internet access, point-of-sale, in-room movie, keyless
entry, mini bar and energy management systems. Known as “Lodging Link®,” Comtrol’s interface software provides a more efficient
way to interface systems with the property management system than for PMS companies to develop custom interfaces. Therefore,
PMS providers can focus on their core product, and allocate more money, time and manpower to building the operational solutions
needed to meet the changing needs of their hospitality clients.
With Lodging Link’s built-in modular interfaces, PMS vendors and their client properties no longer need to invest large amounts of
capital and staff training time to insure complete integration for hundreds of guest service system interfaces. The installation and
ramp-up timeframe is also signicantly shortened, making system changes much more efficient for the properties.
For Agilysys, Comtrol adds value to their system by allowing them to pass through to the properties a less-expensive interface and
quicker turnaround time for installation.
“Our partnership with Comtrol helps us provide better service to our customers,” stated Tina Stehle, senior vice president and
general manager of Agilysys Hospitality Solutions. “Comtrol provides best in class integration applications with an implementation
and development approach that is responsive to the needs of our clients. Technology is a critical element for our clients’ success
and Comtrol provides us comprehensive solutions that bring measurable efficiency and effectiveness instantaneously.”
One example of the technology having an immediate impact on the operational efficiency of a property is the Grand View Lodge in
Nisswa, Minn. Built in 1918 on the shores of Gull Lake, the Grand View Lodge is designated a National Historic Landmark and is
built from majestic Norway pines which surround the lodge. In 1937 Reynolds Fredrick Brownlee “Brownie” Cote bought the property,
and the resort continues under the ownership of the family to this day.
CUSTOMER SUCCESS STORY
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P R O D U C T S U P P O R T & S E RV I C E I N F O R M AT I O N
In 2004 Grand View Lodge installed the Visual One product suite because their current PMS system was not integrated with other
systems. Previously, the staff used the antiquated method of paper and pen to keep track of guests’ room charges. Feeling the need
to organize guest information and provide a more cohesive platform to share that information, the search began for a new integrated
property management system.
They chose Visual One by Agilysys because it provided an enterprise system with a fully integrated product suite for sales, front-office,
back-office, spa, golf, conference, and food and beverage. Their preexisting ber network infrastructure allowed the Visual One system
with Comtrol’s Lodging Link single-line interfaces to integrate instantaneously.
“The Visual One system is the total package in addressing the needs of our resort and one of the best software systems I’ve used in 25
years,” stated Jeff Shulz, director of information technology at Grand View Lodge. “Our resort has a lot of history, tradition and amenities
for guests to experience and enjoy. Agilysys and Comtrol immediately contributed to the strength of our culture because it provides for a
convenient and seamless guest experience.”
As the hospitality industry’s interface specialist, Comtrol provides their clients the technology of choice. With a library of over 460
interfaces currently available to meet the needs of Agilysys and other leading property management system providers, Comtrol
continues to understand their clients’ challenges and to implement efficient, cost-effective solutions. Comtrol listens to their clients and
provides a pro-active solution every time and on schedule.
Lodging Link provides the support to make sure nothing is overlooked. For example, hotel systems must be fully functional 24
hours a day, so downtime is unacceptable. For that reason, Comtrol’s Lodging Link is engineered so that, even if the PMS
server goes offline, it will continue to buffer important data until reconnected.
Comtrol has developed a level of credibility unmatched in the hospitality industry. Time after time, the leading developers of hotel
software systems turn to Comtrol for their interface needs. With the best selection of technology interfaces to maximize system
integration, Comtrol also provides the best quality and support in the industry.
The Visual One Property Management System by Agilysys, Inc. (NASDAQ: AGYS) is a reliable property management
solution that is installed in hotels ranging from 9 rooms to 1,500 rooms. In December 2006, Agilysys acquired Visual
One Systems Corporation, a leading developer and marketer of Microsoft® Windows®-based software for the
hospitality industry, with offerings including property management, condominium, golf course, spa, point-of-sale, and
sales and catering management applications. The inclusion of the Visual One products suite into Agilysys’ product
offerings provided a Windows-based solution for hotels and resorts expanding their position in the hotel casino and
destination resort property management system (PMS) market.
Agilysys was attracted to Visual One, in a large part, due to the stability and market growth of Visual One’s PMS over
the past 10 years. Their success was the result of the system being able to provide real-time information exchanges
Comtrol and Agilysys:
New Technologies Enhance
Guest Experience at
Historic Lodge
11
between the front office and the sales office while interfacing with
disparate revenue and operational applications. This complete,
customized integration allowed Visual One to build an extensive
client list of some of the most renowned hotels, resorts and
conference centers around the world.
The tailored technology solutions provided by Agilysys – including
hardware, software and services – allow hospitality customers to
efficiently manage their IT needs. Hoteliers rely on the Visual One
PMS system to seamlessly integrate with legacy and new technolo-
gies, and provide upgrades to meet their ongoing demands as new
technologies emerge. Therein lies the strength of Comtrol®, to act
as the middleware between the Visual One software system and
many of the interface systems that allow hoteliers to provide the
most complete hotel guest experience possible.