SeaTools for DOS
User Guide
Copyright © 2011 by Seagate Technology, LLC. All rights reserved.
Rev. 25-Jun-2011
**IMPORTANT**
This is a special DOS bootable CD-ROM. SeaTools is designed to run from DOS only and is NOT a
Windows application.
SeaTools will not run in Windo ws in a DOS dialog box. Please see the section "Using SeaTools" for more
information about booting to this CD.
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Seagate Technology LLC
SeaTools for DOS v2.24
Copyright (c) 2011 by Seagate Technology LLC. All rights reserved.
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Welcome to Seagate's SeaTools for DOS Software!
This User Guide file contains important information about SeaTools. Please read this entire file before
using this software.
SeaTools for DOS is a comprehensive, easy-to-use diagnosti c tool that helps you quickly determine what
is preventing you from accessing data on your desktop or notebook computer. It includes several tests
that will examine the physical media on your Seagate or Maxtor disk drive and any non-Seagate disk
drive.
Table of Contents
1. Why Use SeaTools?
2. Using SeaTools
3. Error Codes
4. Help Topic: "Bad Sector Found"
5. Troubleshooting
6. Known Limitations
7. System Requirements
8. Seagate Technology Support Services
9. Product Return Procedure
10. Revision History
11. FreeDOS and the GNU Public License
12. END USER LICENSE AGREEMENT (EULA)
1. Why Use SeaTools?
After testing, a large percentage of the drives returned to Seagate for warranty replacement are perfectly
good drives with "No Problem Found" (NPF). Returning a drive for warranty service means system
downtime and inconvenience for you in packing a nd returning your drive product. Before you send in a
drive, it is in your best interest to determine if a replacement drive is really necessary. This hard disk
diagnostic utility will help you make that determination and possi bly save you time and money and
preserve your data.
Some typical reasons for No Problem Found are:
* File System Corruption
* Driver Corruption
* Broken Master Boot Record
* Virus and Trojan Attack
* Spyware, Adware and Keystroke loggers
* Hardware Conflicts
The Seagate SeaTools software is easy to load and simple to use. The following instructions will help you
get the most out of this new software tool. If you have questions about this or any other Sea gate software
or service products, please contact your system supplier.
2. Using SeaTools
Do not remove the SeaTools CD whil e the tests are running.
Run Seagate SeaTools
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A. Reboot your system
Insert the SeaTools CD and reboot or power on your computer. The system will boot to the FreeDOS
operating system. If your system fails to boot, see the Troubleshooting section # 5 later in this file.
B. Select Drives to Test
After SeaTools loads, the Drive List will show the different storage devices in your system. The first drive
detected will be described as Device 0.
Select the drive you would like to test. Make su re to choose the correct drive! A check mark in the Model
ID column will indicate whi ch drive is selected.
This screen also displays information about the drives such as the Model Number and Serial Numb er.
Seagate model numbers begin with the l etters "ST". Seagate serial numbers are alpha numeric and eight
characters long.