SPECIFICATION SUBMITTAL Page

Job Name:

Job Number:

Model Numbers:

System Solutions Lighting Control System Onsite Programming

369991b 1 09.22.21

Service Description

An onsite visit by a Lutron Field Service Representative to

program the Lutron System and/or demonstrate to

customer representatives how to program the system.

Use one or more of these visits to meet unique project

programming requirements – including, but not limited to,

orienting and training the installer’s programming team to

the system components and programming in practice,

reviewing programming strategies in spaces, review

recommendations for spaces’ sequences of operation,

changing existing programming, assisting in completing

programming punch list items, and programming as

directed.

Service Inclusions

• The Lutron Field Service Representative will perform

programming-tasks continuously for the amount of time

speciﬁed by the block of time scheduled.

• The Lutron Field Service Representative will perform

programming-tasks as requested by a customer

representative.

• The Lutron Field Service Representative will consult prior

to or at the initiation of the visit to identify prioritized goals

and to create a custom plan to meet as many goals as

possible in the time allotted.

– When it is requested to train any customer

representatives on how to program the system, the

Lutron Field Service Representative will discuss training

objectives before recommending the most effective

training plan in the time allotted.

– When independent programming is requested of the

Lutron Field Service Representative, regular progress

updates to the customer representative will be made to

ensure proper prioritization.

• When additional time is requested, the Lutron Field

Service Representative will work with the customer

representative to determine the best course of action.

• One onsite visit occurring between the hours of 7:00 am

and 5:00 pm, Monday through Friday. Additional fees may

be applied for any work completed outside of these hours.

Onsite Programming – 8 Hour Block, 4 Hour Block

(LSC-OS-PROG8-SP, LSC-OS-PROG8-EN, LSC-OS-PROG4-SP, LSC-OS-PROG4-EN)

Service Exclusions

• Any requested work to be completed beyond the

length of time scheduled is not included; additional

fees and standard availability will apply.

– Lutron Services Representatives may not be

available to stay onsite after the allotted time

has expired.

• Any unused time is non-refundable.

• Time block must be used contiguously and may not

be broken up over one or multiple days.

• Work to be performed is limited to programming-

related tasks. Project coordination, operational

training, system optimization, performance-

veriﬁcation, and other non-programming tasks are

not included.

• Lutron may be unavailable to deliver service on

some holidays. Please consult Lutron Services

Scheduling with any questions regarding these

holidays.

• The Lutron Field Service Representative may

assist, or make recommendations to the customer

representative if troubleshooting of installation issues

is required. Time spent troubleshooting will count

toward the time block.

• Lutron will not perform work on non-Lutron

equipment or on any Lutron equipment not included

in the scope-of-work associated with this startup

visit.

• Programming to integrate the Vive system with any

third-party equipment is not included

(e.g., BMS/EMS, HVAC, I.T., audio and video, energy

dashboards, analytical packages).

– See the Additional Services Available

section for the System & Network Integration

Consultation service excluded from the scope

of this visit.

SPECIFICATION SUBMITTAL Page

Job Name:

Job Number:

Model Numbers:

System Solutions Lighting Control System Onsite Programming

369991b 2 09.22.21

Service Exclusions (continued)

• Replacement of system components due to miswires,

incorrect installation or any other related issue is not

covered under the Lutron warranty and is replacement

is the responsibility of the installer.

• Lutron Field Service Representatives will not perform

any installation labor – including relocating equipment.

Service Requirements

• Conﬁrmed access to the required areas must be

acquired by the customer representative prior to the

visit. If rescheduling is required, additional fees may

apply.

• Lutron Services Scheduling requires at least ten (10)

business days’ notice to schedule this visit. See the

Contact Information section of this document.

• All programming blocks of time to be performed in

one (1) business day must be scheduled for that day in

advance, meeting the notice requirement above.

– Two (2) 4-hour Blocks of time may be scheduled for

the same business day.

• Rescheduling and/or cancelling a visit could result

in additional fees and project timeline requirements

may not be met. If rescheduling is required, provide at

least four (4) business days’ notice to Lutron Services

Scheduling to avoid fees.

• At the time of scheduling, notify Lutron Services

Scheduling of any job site access requirements (e.g.,

drug testing, background check, safety training, or

PPE requirements).

• Prior to the visit, all Vive equipment to be

programmed must be installed, wired and / or

powered up per Lutron speciﬁcations.

• Prior to the visit, all controlled ﬁxtures must be wired,

powered, lamped, and tested.

• A customer representative who is familiar with the

installation must be present and available during

the visit for typical job-speciﬁc coordination and

access considerations.

• A customer representative will sign off on all

completed work at the completion of the visit.

• This service is only available with a Vive system.

Service Recommendations

• If multiple programming blocks of time have been

purchased, work with Lutron Services Scheduling to

schedule the sequence early.

• To make the most use of time on this visit, it is highly

recommended to provide a customer-approved

sequence of operations prior to, or at the initiation of

this onsite visit. A sequence of operations will clarify

to the Lutron Field Service Representative how

the system is intended to be programmed in each

space, including expected associations between

devices (i.e., it must clarify which occupancy /

vacancy sensors, daylight sensors, remotes,

and lighting controllers should be associated to

which load controllers). A complete sequence of

operations would include:

– Groupings of controlled ﬁxtures & any associated

controllers, remotes, and sensors

– Areas of controlled ﬁxtures & any associated

controllers, remotes, and sensors

– Occupancy/vacancy behavior

– Daylighting setpoints

– Light levels controlled by remotes and / or

wallstations with buttons capable of

custom programming

– Timeclock schedule operations

• Lutron offers a portfolio of elective services that

support the startup process; these services are

offered a-la-carte and are not included as part

of the scope of this service. See the Additional

Services Available section on the following page

for information.