PRODUCT OVERVIEW
FEATURES
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© 2016 ARRIS Enterprises, LLC. All rights reserved.
• Built with the industry’s most robust and widely deployed TR-069 client technology
• Provides secure, resilient, and instantaneous TR-069 communication and messaging
• Enables advanced management use cases, such as diagnostics, monitoring, and alarming
• Supports the Device:2 (TR-181 Issue 2) root data model
• Supports the TR-135, TR-140, and TR-104 services data models
• Supports the XMPP Connection Request mechanism as defined in Annex K of TR-069 Amendment 5
• Provides an extensible data model and use cases enabled with simple XML
• Supports the HTTP Bulk Data Collection mechanism as defined in TR-157 Amendment 10 and TR-181 Issue 2 Amendment 10
ECO Agent enables remote, automated, secure provisioning and management of subscriber devices for service
providers of pay TV and connected home services. ECO Agent is the most robust, widely deployed, and proven
management agent for devices in the industry.
In 2002 2Wire, now part of ARRIS defined the Open Gateway Management Protocol (OGMP), which is the basis for
the TR-069 standard. Over the last 10 years, this TR-069 client technology has been deployed and managed on more
than 25 million devices worldwide. ARRIS continues to evolve and enhance the ECO Agent to ensure support for the
latest standards, technology, advanced use cases, and device platforms.
ECO Agent
Enable Delivery, Management, and Support of Triple Play
and Connected Home Devices
Note: Specifications are subject to change without notice. Copyright Statement: © 2016 ARRIS Enterprises, LLC. All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any
derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, LLC (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time
without obligation on the part of ARRIS to provide notification of such revision or change. ARRIS and the ARRIS logo are registered trademarks of ARRIS Enterprises, LLC. All rights reserved. Other trademarks and trade names may be
used in this document to refer to either the entities claiming the marks or the names of their products. ARRIS disclaims proprietary interest in the marks and names of others.
www.arris.com
ECO Agent
Manage devices using extensive TR-069 capabilities
ECO Agent has unparalleled support for TR-069 management
operations and communication with an auto-configuration
server (ACS). ECO Agent provides:
Flexible deployment
• ACS discovery is flexible and can be achieved through pre-
provisioning or configuration files.
Communication and message integrity
• Communication between ECO Agent and its corresponding
ACS uses SSL/TLS and Digest Authentication. The device
identity and ACS can be authenticated using unique
credentials and certificates.
High reliability and resiliency
• ECO Agent provides session retry logic, error handling, and
back-off algorithms.
Management via TR-181 Issue 2
• Service providers can enable any IP-connected device type
or platform with ECO Agent using TR-181 Issue 2 (Device:2).
Support for CPE methods in TR-069 Amendment 5
• ECO Agent provides support for all mandatory and most
optional CPE methods inTR-069. ECO Agent provides support
for basic and advanced management use cases such as data
model operations, file download for upgrades, reset,
scheduled informs, and reboot, as well as the XMPP Connect
Request mechanism.
Service providers can rely on ECO Agent to fulfill their needs
for device management features, interoperability, robustness,
and reliability today as well as in the future.
Enable advanced management use cases
In addition to typical management use cases such as
provisioning or firmware upgrades, ECO Agent supports
advanced use cases such as diagnostics and data collection,
also known as Periodic Statistics. ECO Agent has built in
support for diagnostics defined in TR-181 Issue 2.
(rev 1.0 12-2016)ECO Agent
Furthermore, ECO Agent supports data collection, which is
critical for use cases such as fault management and
performance monitoring. Monitoring requires frequent,
periodic collection of key metrics, or samples, into a single
report. The report is subsequently retrieved by the ACS or
data collection server for aggregation and evaluation. Similarly
ECO Agent can be used to detect faults and notify the ACS of
events or alarms.
Connect with more devices
Devices that reside behind a gateway or firewall on a
subscriber home network, such as IP-connected set-top boxes
or voice ATAs, can present a unique management challenge to
service providers. To initiate a management session with
these devices, an ACS needs to reach them reliably and
instantaneously. ECO Agent solves this need by implementing
a secure, lightweight, and persistent connection that can be
used by the ACS to proxy connection request messages and
initiate management sessions in real time, securely and
reliably.
Rely on interoperability with your ACS for all devices,
regardless of platform
ARRIS’s acquired TR-069 heritage, widespread adoption, and
commitment to furthering standards means that service
providers can count on successful interoperability between
ECO Agent and their ACS of choice. Furthermore, ECO Agent
is based on ubiquitous technologies including ANSI C and
POSIX libraries, which means it can be easily ported to
connected device platforms running most distributions of
embedded Linux. As a result, service providers can deploy a
common management agent across all managed devices in
the subscriber home.
Extend data model support to meet the needs of your
services
ECO Agent can be easily extended to support any data model
parameters required for delivery, management, or support of
new and increasingly complex device types, features, and next
generation services.
CUSTOMER CARE
Contact Customer Care for product information and sales:
• United States: 866-36-ARRIS
• International: +1-678-473-5656